Guest Relations Trainee

Job description

As a Guest Relations Trainee, you are the "business card" of our hotel and the first point of contact for our guests. You make sure that our guests have nothing to wish for and ensure a fantastic guest experience throughout their stay.

Responsibilities & tasks:

  • You are a great host and you offer all the service a guest could wish for in a professional manner.

  • You take good care of VIP arrivals.
  • You ensure a fantastic arrival and departure experience for guests.
  • You are the driving force behind the Front Office service in terms of guest contact.
  • As an ambassador for our lobby, you actively approach guests. In this way you find out what their wishes are and how you can make their stay extra pleasant.
  • You anticipate the needs of guests.
  • You prevent, rectify and handle complaints, possibly with the necessary improvising and always with positivity.
  • Together with the Marketing Manager, you take care of answering guest reviews.

Job requirements

Working at the toucan means: working at the most hospitable hotel in the Netherlands*. Your positive attitude fits in perfectly with this. You are ambitious, you like to work hard and you want to work in a team. Making other people happy, is in your blood. When guests are happy, you are happy, and vice versa. You are representative and you have a lot of guts! You find it "simple" to approach guests.

As Guest Relations Trainee, you have:

  • A proactive attitude
  • Eye for detail
  • Multilingualism (Dutch and English)
  • A great sense of responsibility and commitment
  • Problem-solving skills
  • Good communication skills, both oral and written
  • Focus on quality and guests

Internship details:

  • Fulltime internship (30-40 hours per week)
  • Duration of at least 20 weeks
  • Management level
  • Van der Valk Theaterhotel Almelo - one spot available per February 2021.

*In April 2019, Van der Valk came in third for theĀ Customer First Awards. This makes Van der Valk the third most customer-friendly company of The Netherlands, after De Efteling and CoolBlue.