Do you think it would be fantastic to be involved in all departments of the hotel and are you someone who does not shy away from a challenge? In that case, the position of Duty Trainee is definitely an interesting internship for you.
This is what you will be doing:
You assist in every department within the hotel, depending on which department needs extra support at that moment.
You are a wonderful host(ess); the face of our team. You give our guests a warm welcome and actively approach guests in the lobby. In this way, you find out about their wishes and how to surprise the guests even more. You also take reservations and place guests in the restaurant.
You create real WOW moments for our guests.
You communicate specific wishes of guests with the relevant departments and add this directly in the guest profile in IDPMS.
Our VIP guests are pampered extra by you with the use of our VIP plan.
You assist our guests in a professional manner and with a radiant smile. If problems concerning room defects occur, you immediately try to provide technical support yourself.
You regularly walk around through the hotel, check hotel rooms, supervise the safety and orderliness of the hotel and identify technical defects. You report irregularities to the management.
You are always aware of the events and parties taking place at the hotel.
You prevent and handle complaints in consultation with the Front Office Manager.
You check the Lost & Found procedure and monitor this.
As a Duty Trainee, you have to be at multiple places at the same time sometimes, but this is not a challenge to you. You are a real problem solver and you know how to surprise our guests. You are able to speak English fluently, for the hotels in the Netherlands also Dutch, and maybe even a bit of French. You are enthusiastic and eager to learn, and with your positive attitude, you know how to make our guests happy.